SHIPPING POLICY

1. Shipping Coverage

We offer shipping services:

Across India to all major cities and towns via trusted courier partners.
Worldwide, subject to the availability of reliable international logistics networks.

2. Order Processing Time

All standard orders are processed within 2–4 business days (excluding weekends and public holidays) after receiving full payment and order confirmation.
Orders placed during peak seasons, promotional periods, or for personalized/custom products may require additional processing time.

3. Estimated Delivery Time

Shipping TypeDelivery Timeframe

Domestic Shipping4–7 business days

International Shipping7–15 business days (subject to location and customs clearance)

Please note: Delivery times are estimated and may vary based on destination, unforeseen transit delays, and public holidays.

4. Shipping Charges

Shipping charges (if applicable) are calculated at checkout based on the destination and weight/volume of your order.
Any customs duties, taxes, or import fees applicable in the recipient's country are not included in our pricing and are the responsibility of the customer.

5. Shipment Tracking

Once your order is dispatched, a tracking number and courier partner details will be emailed to you. You can track the status of your order via the link provided.

If you do not receive tracking details within the expected processing time, please contact our support team at support@sottilecru.fr

6. Packaging and Handling

All products are carefully packed to ensure they arrive in perfect condition. We take pride in secure and aesthetically pleasing packaging that reflects our brand's commitment to quality and luxury.

7. Shipping Delays

While we strive to deliver within the stated timeframe, SOTTILE CRU is not liable for delays caused by:

Weather conditions
Natural disasters
Customs clearance delays
Courier or logistical disruptions
Incorrect or incomplete delivery addresses provided by the customer

We will do our best to keep you informed in case of any unforeseen delays.

8. Delivery Address Accuracy

Please ensure that the shipping address, contact number, and pin code provided during checkout are accurate and complete. LA FLEUR DE LIS LLP will not be responsible for orders delayed, misplaced, or returned due to incorrect delivery information.

9. Non-Delivery & Reattempts

In case a delivery attempt is unsuccessful due to the unavailability of the recipient, incorrect address, or refusal to accept:

Our courier partners will attempt delivery again, or
The parcel may be returned to our warehouse.

Re-delivery charges (if applicable) will be borne by the customer.

10. Damaged or Lost Packages

If your parcel appears to be damaged, tampered with, or lost during transit:

Please notify us within 24 hours of receiving the parcel (or expected delivery date).
Send images of the outer packaging and the product(s) as received, along with your order number.

Upon review, we will initiate a suitable resolution, which may include a replacement or refund, at our sole discretion.

RETURN & EXCHANGE POLICY

1. Eligibility for Returns

Returns are accepted under the following conditions:

The product arrives damaged, defective, or incorrect.
Notification is provided within 24 hours of delivery via email or phone.
The item is unused, in its original packaging, and includes the original invoice.

Please Note:

Non-returnable items: Personalized, perishable, or made-to-order products .
Visual discrepancies due to screen displays or photography lighting are not considered defects.

2. Initiating a Return

To request a return, kindly follow these steps:

Email us at support@sottilecru.fr with:
- Your order number
- Clear photographs of the damaged/defective item
- A brief description of the issue
Alternatively, contact our Customer Support Team

Upon approval, we will arrange a reverse pickup or provide further instructions.

3. Refund Process

Approved returns will receive a full refund to the original payment method.
If self-shipping is required, reimbursement is subject to prior approval.
Refunds are processed within 7–10 business days after inspection.

Non-Refundable Circumstances:

Returns without prior authorization
Minor imperfections in handcrafted items
Orders refused at delivery without valid reason

4. Order Cancellations

For details on order cancellations, please refer to our Cancellation Policy.

5. Exchanges

We do not facilitate direct exchanges. Eligible items may be returned, and a new order can be placed.

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